CenturyLink disruption hits Red Lodge

Alastair Baker
News Editor
Thursday, January 3, 2019
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Photo by Alastair Baker
Back To The Past: Customers at Beartooth Market were asked to pay by cash or check during the CenturyLink outage last week.


An internet outage affected CenturyLink customers across the nation last Thursday and Friday when a “network element” disrupted services according to a company tweet.

Along with the many customers without internet, besides the public with downed cell phones, was Beartooth Market in Red Lodge. For a while the store went back to the old ways of taking only cash and checks.

Rod Bastian, owner of Beartooth Market said that everything “worked out pretty good.”

“Just doing it like we used to many years ago. We had the ATM in the lobby working so people could get cash,” he said. “Everybody realized it was a national problem not just us and they were pretty understanding.”

At Beartooth Billings Clinic Maggie Karas, Community Relations Coordinator, reported that all communication, patient medical record, and eEmergency systems were “all running without impact from the outage, as we operate those systems through another communications carrier.”

“We did, however, have to problem solve as a team how to maintain uninter- rupted communication with

our after hours on-call home health and emergen- cy department staff -- med- ical provider, lab and radi- ology technicians and main- tenance -- in order to reach them if we experienced an emergency need during the communication outage,” Karas said. “Some of our on call staff had cell ser- vice through unaffected carriers, others were asked to spend the night at the facility where we provided accommodations and food for them. As a precaution, when CenturyLink/Verizon service was restored, we purchased AT&T track phones from Family Dollar so all on call staff could remain in communication with our emergency department as a backup. We were able to provide hospital emergency service to our patients without interruption during this sit- uation.”

“Beartooth Billings Clinic has an Emergency Operations Plan in place for such situations. We place an internal emphasis on training our teams on the national Hospital Inci- dent Command System, and we routinely utilize the Incident Command System during such situations, whether environmental, technical, or medical emer- gencies,” said Karas.

CenturyLink has since resolved the issue.


Upcoming Events

  • Friday, August 23, 2019 - 7:00pm
    Rock Creek Group meets Tuesdays and Saturdays at 8 a.m. and Wednesdays and Fridays at 7 p.m. at Calvary Church, 9 N Villard, Red Lodge.
  • Monday, August 26, 2019 - 7:00pm
    Joliet Group meets at the Community Center Monday at 7 p.m.
  • Tuesday, August 27, 2019 - 7:00pm
    Now Group meets at the Bridger United Methodist Church, 222 W. Broadway (west entrance of church) Tuesday at 7 p.m.
  • Thursday, August 29, 2019 - 7:00pm
    Meets every Thursday, 7 p.m. – 8 p.m. at the Red Lodge Area Community Foundation, 122 S. Hauser. It is open to all. 425- 1755.
  • Thursday, August 29, 2019 - 7:00pm
    Clarks Fork Group meets at St. Joseph’s Catholic Hall, north end of Montana Avenue, Thursday at 7 p.m.
  • Friday, August 30, 2019 - 7:00pm
    Rock Creek Group meets Tuesdays and Saturdays at 8 a.m. and Wednesdays and Fridays at 7 p.m. at Calvary Church, 9 N Villard, Red Lodge.

The Carbon County News

Street Address:

11 N. Broadway, Red Lodge, MT 59068

Mailing Address:

P.O. Box 970, Red Lodge, MT 59068

Phone: 406-446-2222

Fax: 406-446-2225

Toll-Free: 800-735-8843

Open: Monday-Friday, from 7 a.m. to 5 p.m.